Find answers to common questions about our products, shipping, and services
Shipping costs are calculated based on your order total and location:
Delivery times vary by location:
Yes, we ship to most countries worldwide. Shipping costs will be calculated at checkout.
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.
We accept returns within 30 days of purchase. Items must be unused and in original packaging. Please contact our support team to initiate a return.
Minimum order quantities vary by product. They are clearly displayed on each product page.
Yes, all our products meet relevant industry standards and certifications. Please check individual product specifications.
Yes, we accept returns within 30 days of purchase. Products must be unused and in original packaging.
Grade markings indicate the strength and material of fasteners. Common grades include 8.8, 10.9, and 12.9 for high tensile bolts.
Consider factors like material, environment, load requirements, and corrosion resistance. Contact our technical team for assistance.
Yes, detailed technical specifications are available on each product page. You can also request CAD drawings.
We accept all major credit cards (Visa, Mastercard, American Express) and invoice payments for approved accounts.
Yes, we offer volume discounts for trade customers. Please contact our sales team for more information.
Our business hours are Monday to Friday, 8:00 AM to 5:00 PM NZST. We are closed on public holidays.
Can't find the answer you're looking for? Our support team is here to help.
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